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PRIVACY POLICY

Updated 5th Oct 2020

To comply with the EU General Data Protection Regulation (GDPR) regulation, this Privacy Policy provides information on what data is collected from the users of our website, how the data is collected and what it is used for. Our privacy policy, including our Cookies Policy, has been updated to reflect the General Data Protection Regulation (GDPR), and is effective from 30th July 2020. We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

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Please read this Privacy Policy to understand how your data is collected and used when you visit the site, or make a purchase from elementalskye.com (the “’Site’’). When we talk about "your data" in this Privacy Policy, we are talking about both device information and order information.

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When you first visited this website you will have been shown a banner drawing your attention to the fact that this website uses cookies and inviting you to review this cookie policy to help manage your cookie preferences. If you do not manage your preferences despite this prompt, then a cookie preference cookie will be dropped confirming that you consent to us using the cookies detailed in this cookie policy.

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If you do not agree with the terms of this Privacy Policy, please do not access the site.

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The data you share is only for the functionality, order fulfilment, and if you choose, a customer account, for easy checkout. Our aim at elementalskye.com is for you to have a  safe and secure visit to our website. Please be assured that your security is our priority, and we’d like to assure you that no personal information such as your email address, delivery address or phone number will be passed, sold, rented or marketed to any third party, ever.

When you access the Site your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but please be aware that such action could affect aspects of the availability and functionality of the Site. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting how you accept or decline cookies on an individual basis.

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What Are Cookies?

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Cookies are small files that are stored on your browser or your computer’s hard drive when you visit a website. They provide information about you and how you use the website.

Some cookies on our website are essential for us to be able to provide you with the service we offer. Others are necessary to allow the website to function normally (like remembering what you have put in your favourites list or shopping cart) and some are used for analysis. Every cookie expires after a certain period of time. We only use standard cookies and data to ensure that this website functions well and also to fulfil your orders smoothly.

The General Data Protection Regulation (GDPR) law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. We use analytics cookies to helps us understand how you, the user, engages with our website. We collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site, including information about your web browser, IP address, time zone, pages visited, products that you view and general information about how you interact with the Site.

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How Is Data Collected?

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When you visit the site, make a purchase, attempt to make a purchase, or create an account on the Site, we collect the information you give us which may include your name, billing address, shipping address, payments information (including credit card numbers) email address and phone number, and information when you choose to participate in various activities related to the Site such as online chatting, and interests that you voluntarily tell us when you register with the Site. You are under no obligation to provide us with any personal information, however your refusal to do so may prevent you from using certain features of the Site.

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​What We use it For

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We use your information to create and manage your account, to email you regarding orders placed, to fulfil and manage purchases, to process orders, payments and other transactions related to the Site, to help us screen for potential risk and fraud (in particular, your IP address), resolve disputes, troubleshoot problems, and to respond to product and customer service requests. We use the Device Information that we collect to, and to help us screen to improve and optimize our Site, and provide you with a smooth, efficient, and customised experience. to communicate with you for example to let you known that your order has been dispatched. When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

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The financial transaction details that you enter when making a purchase are processed through our secure server and this information is shared with no-one. This site is SSL/TLS secured, SSL/TLS lets your visitors navigate your website and submit information securely via HTTPS. This website is also Payment Card Industry Data Security Standards (PCI DSS) compliant.

 

We store only very limited financial information that we collect, as all financial information is stored by our payment processor, PayPal, who have their own privacy policies regarding the information we are required to provide to them for your purchase-related transactions. We encourage you to read their privacy policies so you can understand the manner in which they collect your information. You can find their Privacy Policy here.

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Should you choose to leave any feedback or a review, for example through your Facebook profile, please be aware that any information gathered by Facebook which you have disclosed may be gathered by Facebook under their terms and conditions, as could user information from social networking sites, such as (Apple’s Game Centre, Facebook, Google, Instagram, Pinterest, Twitter), including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks.

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Upon your request to terminate your account, we will deactivate or delete your account and information from our active database. However, some information may be retained in our files to comply with preventing fraud, to troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

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You may at any time review or change the information in your account or terminate your account by logging into your account settings and updating your account or information. If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, or if you have any questions regarding this Privacy Policy please contact us at coral@elementalskye.com.

 

Changes to this Privacy Policy

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We reserve the right to modify this privacy policy at any time so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy we will notify you here that it has been updated so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

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For more about the cookies we may use, their lifespan and their purpose, please refer to the table below.

 

For more on how to clear, enable and manage, please see the following websites:

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http://www.allaboutcookies.org/

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Manage cookies in:

Chrome

Safari

Mozilla Firefox

Microsoft Edge

Internet Explorer 11

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Essential Cookies

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Cookie Name                               Duration                                     Purpose

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*******************************************************************************************************************************************************

hs                                                   Session                                      Security

*******************************************************************************************************************************************************

smSession                                     Session                                      Identifies logged in site members

*******************************************************************************************************************************************************

SXRF-TOKEN                               Session                                       Security

*******************************************************************************************************************************************************

svSession                                      Session                                       Used in connection with user login

*******************************************************************************************************************************************************

SSR-caching                                 Session                                       Indicates how a site was rendered

*******************************************************************************************************************************************************

_wixCIDX                                       3 months                                    Used for system monitoring/debugging

*******************************************************************************************************************************************************

_wix_browser_sess                       Session                                      Used for system monitoring/debugging

*******************************************************************************************************************************************************

consent-policy                               12 months                                   Used for cookie banner parameters

*******************************************************************************************************************************************************

TS*                                                Session                                       Used for security and anti-fraud

*******************************************************************************************************************************************************

bSession                                       30 minutes                                  Used for system effectiveness measurement 

*******************************************************************************************************************************************************

fedops.logger.sessionld                12 months                                   Used for stability/effectiveness measurement

*******************************************************************************************************************************************************

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hs - its purpose is for security, lasts for the session

smSession - its purpose is for security, lasts for the session

SXRF-TOKEN - its purpose is for security, lasts for the session

svSession - used in connection with user login, lasts for the session

SSR-caching - indicates how a site was rendered, lasts for the session

_wixCIDX - used for system monitoring/debugging, lasts for 3 months

_wix_browser_sess -used for system monitoring/debugging

consent-policy - used for cookie banner parameters, lasts for the session

TS* - used for security and anti-fraud, lasts for the session

bSession - used for system effectiveness measurement, lasts for 30 minutes

fedops.logger.sessionld - used for stability/effectiveness measurement, lasts for 12 months

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